SHIPPING & RETURN
Return Policy
We’re not happy until you're happy. If you aren't satisfied with your STEVERA Brand purchase, let us know! We love hearing feedback, we're always looking for new ways to make things better...
It’s simple to return an item, just send it back within 90 days of delivery for a full refund of the purchase price. We only accept returns for items that have not been altered.
A refund will be issued in the same form as the original payment within 30 days or sooner of receiving your return order.
- We can only accept returns if the item was directly purchased from steverabrand.com.
- We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order. returns@steverabrand.com
Thanks for being part of the STEVERA Brand family!
Warranty
Damaged or Defective Items
If an item was damaged or defective upon arrival, please let us know! Email our Customer Service Department with any questions or concerns. Otherwise, you'll be responsible for the return shipping charges.
When you email, we'll need:
- Your order number (available at Track My Order page when you sign in and view your order history)
- A detailed description of the damage or defect.
Contact us at returns@steverabrand.com
Keep in mind we can only accept returns if the merchandise was purchased from steverabrand.com.
We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order.
Thanks again for shopping steverabrand.com!
TERMS & CONDITIONS
Updated date: February 28, 2021
STEVERA Enterprises, Inc. ("STEVERA" "we" or "us" or "our") owns and operates the website, www.steverabrand.com, the mobile version, all underlying software, (or is the licensee) and any sites we have now or in the future that reference these Terms & Conditions (collectively the "Website").
These Terms & Conditions ("Terms") govern your access to and use of the Website. By accessing or using the Website (including all content and functionality), you proclaim your agreement to these Terms and any additional terms applicable to certain programs in which you may accept to participate. If you do not agree to these terms, please stop using and/or accessing the Website.
The Website is considered to be a general audience site. If you use this Website to register an account, purchase a product from us, or enter our online contests or sweepstakes, you affirm that you are at least 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into, and comply with, the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, our Privacy Policy, and our Purchase-Related Policies.
We may, in our sole discretion, modify or revise these Terms at any time by posting the changes on the Website. The "Last Updated" legend above indicates when these Terms were last changed. Any changes are effective immediately upon posting to the Website. Continued use of the Website following this notice will indicate your acknowledgment and agreement to be bound by the revised Terms.
These Terms apply to all users of the Website, including users who are also contributors of any content, information, and other materials or services on the Website. The Website includes, but is not limited to, all information, content, artwork, text, music, products, software and services offered via the Website.
1. PRIVACY
Please review our Privacy Policy, which also controls your visit to the Website, so that you may understand our privacy practices.
2. PURCHASE-RELATED POLICIES
These Terms control your access to and use of the Website. Additional terms and conditions apply to your purchase of STEVERA products or services (such as order processing, shipping and handling, returns, and exchanges) (collectively "Purchase-Related Policies"). You acknowledge and agree that your rights and responsibilities will be controlled by such other Purchase-Related Policies as provided in the applicable purchase agreements. In the event there is a conflict between these Terms and the terms provided in an applicable Purchase-Related Policy for any product or service offered through the STEVERA Website, the terms of such Purchase-Related Policy will carried out.
3. ACCURACY OF INFORMATION
Our goal is to provide complete, accurate, up-to-date information on our Website. Unfortunately, sometimes it is not possible to ensure that any website is completely free of human or technological errors. While we try our best at STEVERA, the Website may contain typographical mistakes, errors, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We also have made every effort to display as accurately as possible the colors of our products that appear on our Website. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to correct, change, update, or remove any contents, links, or resources provided on our Website at any time, and for any reason, without prior notice. We sincerely apologize for any inconvenience this may cause you.
4. INTELLECTUAL PROPERTY RIGHTS
You are entering into an agreement with STEVERA, all right, title, and interest in and to the Website and its content, features, and functionality, including, but not limited to, products, information, materials, text, graphics, photographs, video, displays, images, audio, music, button icons, data compilations, software, other works of authorship, and the design, selection, arrangement, and compilation thereof (the "Content"), and all intellectual property rights in the Website, are retained by STEVERA, our affiliates, our partners or our licensors, and are protected by copyright, patent, intellectual property, and other laws of the United States and foreign countries.
You may use the Website for your personal, non-commercial use only. You have no right, title or interest in or to the Website, and all rights not expressly granted are reserved by STEVERA. You will not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the Content on our Website, except as follows:
- Your computer may temporarily store copies of such Content incidental by you accessing and viewing Content.
- You may store files that are automatically cached by your web browser for display enhancement purposes.
- If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
- If we provide social media features with certain Content, use the features as approved by us and enabled by such features.
You will not:
- Modify copies of any Content from this Website.
- Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
- Delete or alter any copyright, trademark or other proprietary rights notices from copies of Content from this Website.
- Access or use for any commercial purposes any part of the Website or any services or Content available through the Website.
Except as explained in this Section, if you access or use, or provide any other person with access, to any part of the Website in breach of the Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.
The trademarks, logos, and service marks displayed on the Website are the registered and unregistered marks of STEVERA, our affiliates, our licensors, or our partners, in the United States and other countries, and are protected by U.S. and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
5. PROHIBITED USES OF THE WEBSITE
When using the Website, you may not:
(i) Disrupt, damage, interfere with, violate the security of, or attempt to gain unauthorized access to, the Website or any computer network;
(ii) Avoid &/or bypass any technological measure implemented by STEVERA or any of our providers or any other third party (including another user of the Website) to protect the Website;
(iii) Use our Website in any manner that could ruin, disable, exhaust, damage, or destroy our website or interfere with any other party’s use of our Website, including their ability to engage in real time activities through our Website;
(iv) Upload, transmit, distribute, or run any computer virus, worm, Trojan horse, logic bomb, or any computer code or other material that could harm or alter a computer, portable device, computer network, communication network, data, the Website, or any other system, device or property;
(v) Use any software robots, spiders, crawlers, or other automatic device, process or means to access our Website for any purpose, including monitoring or copying any of the Content on our Website;
(vi) Transmit, or cause the sending of any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam" or any other similar solicitation;
(vii) Attempt, in any manner, to obtain the password, account, credentials, or other security information from any other user; or to put at risk the security of your account or anyone else’s account (for example, by allowing another individual to login into the Website as you);
(viii) Act as or attempt to act as a STEVERA or an STEVERA employee, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing);
(ix) Use our Website in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries);
(x) Knowingly send, receive, upload, download, use or re-use any Content that does not comply with the standards and requirements set out in Sections 4 and 5 of these Terms;
(xi) Engage in any other conduct that restricts or obstructs anyone’s use or enjoyment of our Website, or which, as determined by us, may harm us or users of our Website or expose them to liability; or
(xii) Otherwise attempt to interfere with the proper working of our Website.
6. YOUR ACCOUNT
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are using a public computer, we strongly encourage you to log out of your account at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
It is your responsibility for ensuring that all information you provide on our Website is correct, current, and complete. You agree that you will not provide any false or misleading information during the registration process.
If you are accessing and using the Website on someone else's behalf, you represent that you have the authority to bind that person as a principal to these Terms, and you agree to accept liability for harm caused by any wrongful use of the Website resulting from such access or use.
Please notify us immediately at customerservice@stverabrand.com of any unauthorized access to or use of your user name or password or any other breach of security that you become aware of.
All information you provide when you register for an account on our Website, including through the use of any interactive features, is controlled by our Privacy Policy, which is incorporated herein, and we may take any action with respect to your information that is consistent with our Privacy Policy. We reserve the right to refuse service, terminate accounts, or remove or edit Content, for any reason, in our sole discretion without prior notice.
7. LINKING TO THE WEBSITE AND SOCIAL MEDIA FEATURES
You may link to our homepage, provided you do so in a way that is fair and legal and does not harm or damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
This Website may provide certain social media features that enable you to: (i) link from your own or certain third-party websites to certain content on this Website; (ii) send emails or other communications with certain Content, or links to certain Content, on this Website; (iii) cause portions of Content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.
You may use these features only as they are provided by us and only with respect to the Content which is displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not: (i) establish a link from any website that is not owned by you; (ii) cause our Website or any portion of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site; (iii) link to any part of the Website other than the homepage; (iv) otherwise take any action with respect to the Content on this Website that is inconsistent with any other provision of these Terms.
The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the standards and requirements set forth in Sections 4 and 5 of these Terms.
You agree to cooperate with us if you cause any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link. We may also disable all or any social media features and any links at any time without notice with our discretion.
8. THIRD PARTY LINKS
Our Website may include content or links and resources provided by third parties. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. We are in no way responsible for investigating or assessing, and we do not accredit, approve, endorse, or make any representations with respect to any off-Website pages, or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, resources, products, services, or any offerings of such pages and websites.
In addition, our privacy practices may differ from those of these other websites. If you provide personal information at one of those websites, you are subject to the privacy policy of the operator of that website, not the STEVERA Privacy Policy. It is your responsibility to understand any website's privacy policies before providing them your personal information.
9. SUBMISSIONS
At STEVERA we welcome your feedback on the products you use or might like to purchase. At our discretion it is our policy to decline unsolicited suggestions and ideas. In addition to our policy with regard to unsolicited suggestions and ideas, any questions, feedback, suggestions, ideas, materials, comments, or other information you provide to us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By sending or posting any Submission, you hereby award and agree to award to us and our service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, adapt, distribute, create works from, arrange, display, and otherwise disclose to third parties any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. While such Submissions will be treated as non-proprietary and non-confidential, we will not use your name unless we are required by law to identify the source of the Submission, or unless we first obtain your permission.
You further represent and warrant that such Submission complies with the standards and requirements in Sections 4 and 5 of these Terms. You may not use false identifying information or contact information, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission.
10. INDEMNIFICATION
You agree to defend, indemnify and hold STEVERA, its directors, officers, employees, shareholders, affiliates, contractors, agents, licensors, and suppliers harmless for any liabilities, claims, demands, losses, or expenses, including attorneys’ fees, made by any third party due to or arising out of or in connection with your use of the Website or breach of these terms.
11. REPRESENTATIONS AND WARRANTIES; LIMITATION OF LIABILITY
WE ARE NOT LIABLE FOR ANY LOSS BY USING THIS WEBSITE, WHETHER OR NOT THE POSSIBILITY HAS BEEN DISCLOSED IN ADVANCE OR REASONABLY FORSEEN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND THE CONTENT AVAILABLE ON IT OR THROUGH IT ARE PROVIDED FOR YOUR CONVENIENCE, "AS IS", AND "AS AVAILABLE" WITH ALL FAULTS AND ERRORS.
STEVERA DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR PROVIDED BY A THIRD PARTY THROUGH OR IN CONNECTION WITH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR SERVICE.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN STEVERA AND YOU.
12. DISPUTES; GOVERNING LAW
You agree that the Terms and any claim, dispute, action, cause of action, issue or request for relief between you and STEVERA arising out of or relating to these Terms, your visit to our Website, or to products or services purchased via our Website (collectively "Disputes") will be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
If a Dispute arises between you and STEVERA, our goal is to learn about and address your concerns. You agree that you will notify STEVERA about any Dispute you have with us regarding these Terms, our Website, or our products or services by contacting STEVERA at customerservice@steverabrand.com. We’ll try to resolve the Dispute informally by contacting you through email. If a Dispute is not resolved within a reasonable time after submission, you or STEVERA may bring a formal proceeding.
STEVERA is the owner of this Website and is based in the state of California in the United States. We make no claims that the Website or any of its Content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
13. BINDING ARBITRATION
You and STEVERA agree to submit all Disputes to confidential arbitration on an individual and purely bilateral, non-class/non-representative basis. Arbitration on an individual basis is the exclusive remedy for any claims which might otherwise be brought on a class, collective or representative basis between you and STEVERA.
Not to exclude any of the above, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court with jurisdiction, whether or not it is in California. You consent to exclusive jurisdiction and venue in such courts.
14. LIMITATION ON CLAIMS
Regardless of any statute or law to the contrary, any Dispute must be filed within one (1) year after the occurrence of the event or facts giving rise to a Dispute, or you waive the right to pursue any Dispute based upon such event or facts forever.
15. TERM AND TERMINATION
These Terms will remain in full force and effect as long as you continue to access or use the Website. We may, with or without prior notice, terminate any of the rights granted by these Terms without cause. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
CONTACT US
If you have any questions regarding these Terms, please contact us by email at customerservice@steverabrand.com.
OUR PRIVACY POLICY
Last Updated: February 28, 2021
Welcome to STEVERABrand.com. You can trust in STEVERA to take seriously the protection and proper use of the personal information you supply to us. This policy will explain how we use your personal information when you visit or use our websites or mobile apps (collectively the "Site"), and the choices you have regarding our use of this information.
Because we respect your privacy, we have implemented procedures designed to handle your personal information in a safe, secure, and responsible manner.
As we make use of advances in technology to improve the Site. If we make any material changes to our privacy policy, we will provide notice on this Site prior to the change becoming effective. You can determine when this policy was last revised by referring to the date it was "last updated" above. We encourage you to refer to this policy on an ongoing basis to understand our most current data privacy practices.
If you do not agree with the practices described in this policy, please do not provide us with your personal information or interact with the Site.
The Information We Collect and Use
Information Collection: We may collect some or all of the following information from you when you visit our Site:
- Personal information that you voluntarily provide to us. Personal information is information about you that specifically identifies you or, when combined with other information we have, can be used to identify you. It includes such things as name, mailing address, telephone number, email address, date of birth, personal shopping preferences, purchase and ordering history, gender, demographic information, and financial information, such as payment card information.
- Non-identifying information we collect when you use the Site. Non-identifying information is information that alone cannot identify you and has not been associated with you. It includes such things as data from cookies or data about the device you use to access, use, or interact with our Site.
The type of personal information we collect from you will depend on the specific web pages you access at our Site. Generally, you may browse our Site and learn about our many products without providing any personal information. However, we may ask you to provide certain personal information at various times and places on the Site. In some cases, if you choose not to provide us with the requested personal information, you may not be able to access all of the Site or participate in all of its features. For example, we may collect personal information from you when you:
We also may use information collected as described in this policy with your consent or as otherwise required or permitted by law.
Social Networking: Certain social media features available on our Site may be hosted by third party sites. For example, some social networking services allow you to share products and services from our Site via your social networking profile. If you choose to make use of third party social media services (such as Facebook or Twitter), we may receive personal information about you, such as your name and email address, that you have made available through those services. We encourage you to visit those third party social networking services’ privacy policies and review your privacy settings directly on those services. Any information we receive through third party social media services may be used as described in this policy.
Information Sharing
We may disclose information to outside companies that help us bring you the products and services we offer. For example, we share your information with our vendors and suppliers to: (a) assist us with processing and fulfilling purchase orders; (b) manage a database of customer information; (c) assist us in distributing emails; (d) assist us with direct marketing and data collection; (d) provide us storage and analysis; (e) provide fraud prevention services; (f) utilize other services designed to assist us in maximizing our business potential and your shopping experience; and (g) accomplish the other purposes for collection described above.
Web Advertising Partners: We may share your information – such as your name, mailing address, email address, and records of any transactions you conduct with us – with our third party advertising partners and their service providers in order to help us serve you with interest-based advertisements. If you prefer that we do not share any information with these companies, please see the following section, "Your Choices," below.
Business Transitions: We may transfer or share information about you if Spanx, Inc. goes through a business transition such as a merger, acquisition, or sale of all or part of its assets in these situations. Spanx specifically reserves the right to transfer or share personal information collected from its Site to the buyer of that portion of its business relating to that information.
Compliance with Law: We may provide access to personal information when legally required to do so by law, regulation, subpoena, court order, government request, or other legal proceedings; to protect against misuse or unauthorized use of our Site; to investigate or prevent actual or expected fraud, or criminal activity; to limit our legal liability and protect our rights; or to protect the rights, property, or safety of visitors of this Site or the public.
We may also disclose your personal information for other purposes with your consent or as otherwise permitted by law.
Except as provided in this policy, we will not sell or rent your email address to third parties for marketing purposes without your consent.
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California Privacy Rights
Under California Civil Code section 1798.83, California residents who have an established business relationship with us are entitled to ask us for a notice describing the types of personal customer information we have shared with third parties for those parties’ direct marketing purposes during the preceding calendar year. That notice will identify the categories of information shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties.
Security of Your Personal Information
We are committed to protecting your personal information. We have implemented appropriate, industry-standard physical, technical, and administrative safeguards to maintain the security and integrity of your personal information. Additionally, as part of our ongoing commitment to ensure that your shopping experience on our Site is protected, STEVERA will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee that your personal information is absolutely secure.
Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
Accessing and Correcting Your Personal Information
If you are a registered user, you can access your account at any time to update your information, including your password, email address, mailing address, billing information, and registry or wish list content. You can also contact by email at customerservice@steverabrand.com.
Links to Other Sites and Content
This policy only addresses the collection, use and disclosure of information by STEVERA through your interaction with the Site. However, our Site may contain links to other sites that are not owned or controlled by us, such as social networking sites, or third party sites that facilitate our contests and sweepstakes. The use of links does not mean that we endorse companies, their products, or their sites. We have no control over or responsibility for their information or activities. Our Privacy Policy and practices may differ from those of these other sites. We encourage you to learn about these sites’ privacy policies prior to providing them with information or taking advantage of a sponsored offer or promotion.
United States Only
This Site is intended for use by residents of the United States. For international users, please note that your information may be transferred to and processed in the United States. All matters relating to this site are governed by the laws of the State of California in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country. By using our Website, you agree to have your information transferred to and used in the United States as set forth in this Privacy Policy.